Return policy
Upon receiving any package
The first thing to do when receiving any package from us is check that the number of received packages matches those sent.
Secondly, inspect the exterior of each package carefully to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may indicate that the goods might be damaged. If these signs are present, it is mandatory to leave the note "PACKAGE VISIBLY DAMAGED", as well as a signature, on the courier's delivery note, either on paper or in digital form (PDA).
Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will be rejected.
Returns
At BluDekor, you have up to 14 days after receiving the goods to report any incident to us.
In case you received damaged goods, please contact us within 14 days. You should provide us with a detailed description of the issue as well as with photos of the damaged good.
All the information should be sent to the following email address: info@bludekor.com
Then, you should place the damaged item in its original packaging and send it back to us to the following address: Perikleous 33, Kallithea, 17673, Greece.
Our policy is to review all the issues as soon as possible and, after verifying the indicated problems, to fully refund the value of the damaged goods to the customers.
In case the good is returned without the packaging or with a damaged packaging, or with transport labels that make the packaging unusable, 50% of the product's value will be discounted.
If the product is returned with missing parts or accessories, or if the incident description is not real, the product will not be refunded.
In any case, if you are unsure about how to proceed or if you need any further information, please contact us.
Details on our Refund policy can be found here.
Specific return cases
- In case the customer wants to reorder any damaged good, they should proceed normally with a new, separate order.
- In case of partial receipt of packages (i.e. if the customer receives fewer packages than expected) the customer should contact us as soon as possible. Then, we will provide information about the remaining packages as soon as possible.
- If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Guarantee
All items are guaranteed for a period of two years from the date of delivery.
The guarantee does not include defects caused by negligence, hits, misuse, tampering or wear and tear.
The guarantee will be void If any detail of the guarantee or the proof of purchase is modified, altered or replaced and/or if the identification number or the guaranteed product is tampered with or repaired without prior authorisation by the Technical Service.